Terms And Conditions

GENERAL
Bookings made through the online booking system remain provisional until confirmed by Holiday Torbay. The owners/agents have the right to refuse any bookings.

In arranging bookings and reservations of holiday accommodation, Holiday Torbay act as agents for the owners of the holiday homes. The contract exists between the holidaymaker and the owner. Holiday Torbay do not own, or operate, the accommodation, and therefore cannot accept liability for any loss, damage or expense of any kind, sustained by you or members of your party, unless such a claim results from the proven negligence of Holiday Torbay or it’s employees.

All correspondence should be addressed to:
High House Holiday Cottages
Bowcombe Road
Kingsbridge
Devon TQ7 2DJ

Tel: 07989596828 – 01548 852224
email: enquiries@kingsbridgeholidaycottages.co.uk

BOOKINGS
Provisional reservations can be made online at: www.kingsbridgeholidaycottages.co.uk or by email: enquiries@kingsbridgeholidaycottages.co.uk or by telephoning 07989596828 and giving us details of your required holiday. We can then reserve the accommodation for a period of seven days, allowing you to return the completed booking form online and deposit. On receipt of the completed form and deposit, confirmation of the holiday will be sent to you, along with details of the balance remittance.

DEPOSITS
A non-returnable deposit of £100.00 for each week booked. Bank transfer details will be sent with property reservation confirmation (Cheques should be made payable to Holiday Torbay) . When the time between the booking and the start of the holiday is less than 8 weeks, the full rental is due at the time of booking.

BALANCE
The balance of the rental is due 60 days before the commencement of the holiday, and payment details will be shown on the “Remittance” section of the booking confirmation letter.

A £15.00 admin fee will be charged for any changes to your original booking.

OCCUPATIONS & KEYS
All properties are fully equipped with bed linen and towel sets per person included in the rental. Extra sets will incur charges. Should you have any other requirements please let us know.

BED LINEN
All properties are fully equipped with bed linen (duvet covers, sheets, and pillow cases).

OCCUPATION
The accommodation will be made available from 15:00 hrs on the day of arrival, and must be vacated by 10:00 on the day of departure unless arranged otherwise. Only those shown on the booking form can stay in the property.

GUESTS
No guests, other than those detailed on the booking form, may occupy the property. Any changes to the guest list must be notified in writing.

Smoking is not allowed in any of our properties.

PETS
Pets are not accepted at any of the properties or on site.

CANCELLATIONS
We strongly advise that you take out travel insurance to cover any cancellations. Deposits are held to reserve the holiday cottage therefore are non-refundable. You may be liable for the full rental cost of the holiday accommodation. If we are able to re-let the property, any receipts in excess of the deposit will be refunded and dependent on the monies received for the booking and minus an admin fee.

CORONAVIRUS
As per our bookings terms and conditions and especially given that the coronavirus pandemic is now a “recognised risk” – we strongly advise that you take out full travel insurance to cover you for all risks, including coronavirus related matters, illness, self-isolation of the lead booker, self isolation of a household member, hospitalisation, local regional lockdowns, travel restrictions and so on. Our business insurance does not cover Covid related cancellations these risks must be insured by the customer. With coronavirus now a “recognised risk” there are instances that the CMA has recognised that we, a business, should not reasonably have to take on, on behalf of our guests. Therefore guests must ensure that they have adequate insurance cover to protect themselves and party members against coronavirus risks. There are many policies on the market now that can be purchased by the consumer – we do not sell, nor are we allowed to recommend policies or providers. Please do your own research.